Drive Productivity Gains in Your Call Center

Zultys’ Integrated Contact Center (ICC) optimizes operations, efficiently handles high call volume, increases customer engagement, and improves the total customer service experience — all while providing the end user with an easy-to-use, single-pane-of-glass interface.

Available as a web-based or desktop application, it comes pre-packaged with features designed to streamline processes and enhance the customer experience. Agents can also answer calls from their mobile devices via the MX Mobile application for iOS and Android devices. ICC can improve the productivity and effectiveness of customer service departments of any size and call volume.

Advanced Call Center Capabilities

ICC utilizes a single user interface and contains features like call routing and queue management, real-time reporting and analytics, and built-in messaging.

Zultys’ trademarked feature Wallboard allows for a snapshot of real-time call group activity for superior call group management, and SuperView is a powerful web-based tool that allows the ICC supervisor to see real-time statistics on multiple departments at the same time.