Unified Communications
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User Packages

User Packages

Find the User Package That’s Right for Your Business​

 

For the ultimate in ease and convenience, you can choose a fully hosted or premise Zultys solution with packages designed for standard business users, premium features for comprehensive Unified Communications capabilities, and contact center packages ideal for customer service, sales, and support organizations.

You have the flexibility to design a user package customized for your unique business needs.

Standard User

  • Operator group, Hunt group or ACD group
  • Automated Attendant
  • Customizable Call Distribution
  • Call Forwarding and Personal Call Handling Rules
  • Queuing with Estimated Call Wait Time/Position in Queue/Queue Announcements
  • Paging Group
  • Voicemail/Voicemail Transcription/Voicemail to Email
  • Built-in Reports
  • Mobile App for iPhone/Android
  • Coach-Monitor-Join
  • Internal 911 Call Notifications
  • LDAP
  • Customized Reporting*
  • Call Recording*
  • Web Conferencing- Audio/Video/Document Sharing/Chat*
  • Users and Group SMS/MMS*

Premium User

All features included in Standard User, plus:

  • ZAC: Unified Communications Client
  • Web Conferencing- Audio/Video/Screen Sharing/Document Sharing/Chat
  • ZAC for Teams
  • Presence with Custom Note Field
  • Instant Messaging (IM)
  • Built-in Softphone
  • Video Calls
  • Outlook Integration & Outlook Scheduler
  • Call Attached Data
  • Webchat
  • Integrated Fax
  • Invite External Contacts to IM and Conferences
  • Salesforce Integration*
  • Outbound Dialer*

Contact Center User

All features included in Premium User, plus:

  • Integrated Contact Center Call Groups
  • Contact Center Agent Functionality
  • Contact Center Supervisor Functionality
  • Customizable Wallboards
  • Contact Center Reporting Built-in
  • Call Recording Built-in
  • Last Agent Routing

* Additional purchase required