Unified Communications
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User Packages

User Packages

Find the User Package That’s Right for Your Business​

 

For the ultimate in ease and convenience, you can choose a fully hosted or premise Zultys solution with packages designed for standard business users, premium features for comprehensive Unified Communications capabilities, and contact center packages ideal for customer service, sales, and support organizations.

You have the flexibility to design a user package customized for your unique business needs.

Standard User

  • Operator group, Hunt group or ACD group
  • Queuing with Estimated Call Wait Time/Position in Queue/Queue Announcements
  • SMS Notification
  • Call Recording
  • Paging Group
  • Voice mail/Voicemail Transcription/Voicemail to Email
  • Built-in Reports
  • Mobile App for iPhone/Android

Premium User

All features included in Standard User, plus:

  • Web Conferencing- Audio/Video/Screen Sharing/Document Sharing/Chat
  • Presence with Custom Note Field
  • Built-in Softphone
  • Video Calls 
  • Outlook Integration
  • Outbound Dialer
  • Call Attached Data
  • Web Chat
  • Fax

Contact Center User

All features included in Premium User, plus:

  • Inbound Call Center
  • Contact Center Agent Functionality
  • Contact Center Supervisor Functionality
  • Customizable Wall Boards
  • Contact Center Reporting Built-in
  • Call Recording Built-in